Shipping policy
1. GENERAL INFORMATION
Shipping price does not include duty or customs charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.
The ownership of this website LEVENS JEWELS, (hereinafter Website) is held by: , and whose contact details are:
Address: Calle Tres Senyores 35, local. 08024 Barcelona, Spain
Contact email: hola@levensjewels.com
This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Web Site (LEVENS JEWELS) and the purchase or acquisition of products and/or services in the same (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity carried out by www.levensjewels.com through the Website includes:
Handmade Costume Jewelry.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and data protection policy of www.levensjewels.com. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if he/she does not agree with all of the above, he/she should not use this Website.
Likewise, it is informed that these Conditions could be modified. The User is responsible for consulting them every time he/she accesses, navigates and/or uses the Website, since those in force at the time the purchase of products and/or services is requested will be applicable.
For all questions that the User may have in relation to the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.
2. THE USER
The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so it is accepted, from the time you start browsing the Website, all the Conditions set forth herein, as well as its subsequent amendments, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.
The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:
-
Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
-
Not to make any false or fraudulent purchase. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
-
To provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website.
The User will be able to formalize, to its election, with www.levensjewels.com the contract of sale of the products and/or services wished in anyone of the languages in which the present Conditions are available in this Web site.
3. PURCHASE OR ACQUISITION PROCESS
Users may purchase on the Website by the means and in the manner established. They shall follow the online purchase and/or acquisition procedure of LEVENS JEWELS, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: "Pay".
Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User by e-mail. Likewise, the User may, if he/she so wishes, obtain a copy of his/her invoice on paper, by requesting it to www.levensjewels.com using the contact spaces on the Website or through the contact details provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown next to the presentation or, where appropriate, image of it on its page on the Website, indicating, by way of example, but not exhaustive, and on a case-by-case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the realization of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
The communications, purchase orders and payments that intervene during the transactions carried out on the Web Site could be archived and kept in the computerized records of www.levensjewels. com in order to constitute a means of proof of the transactions, in any case respecting reasonable conditions of security and the laws and regulations in force in this regard that are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR) and the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
4. AVAILABILITY
Every LEVENS JEWELS piece is individually handmade to order by our small team in Barcelona.
For this reason, all orders are subject to our production capacity and the availability of the materials required to create each piece.
In the unlikely event that we are unable to fulfil an order due to exceptional circumstances, material shortages, or force majeure (Clause 9 of these Conditions), we will contact the customer as soon as possible to discuss the available options.
If we are unable to complete the order, any payment received for the unavailable item(s) will be refunded using the original payment method.
5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.
Shipping costs are included in the final prices of the products as shown on the Website. Thus, www.levensjewels.com performs delivery and/or shipping services through: UPS.
In no case the Website will add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but any changes will not affect orders or purchases with respect to which the User has already placed an order.
The accepted means of payment will be: Credit or debit card, and PayPal.
Also, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by www.levensjewels.com and/or Mar del Hoyo.
Credit cards will be subject to checks and authorizations by the issuing bank, if such bank does not authorize the payment, www.levensjewels.com will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.
Once www.levensjewels.com receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made at the time the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, where appropriate, place established.
If the means of payment is PayPal, gift card or credit card the charge will be made at the time that www.levensjewels.com sends a confirmation of the purchase order or purchase of products and / or services to the User.
In any case, by clicking on "Pay" the User confirms that the payment method used is his or her own, or that, if applicable, he or she is the legitimate holder of the gift card or subscription card.
6. DELIVERY
In the cases in which it is necessary to make the physical delivery of the contracted good, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands).
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason, which was attributable to it, www.levensjewels.com could not meet the delivery date, it will contact the User to inform him of this circumstance and the User may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to get it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, he/she should contact www.levensjewels.com to arrange delivery on another day.
In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for reasons not attributable to www.levensjewels.com, www.levensjewels.com understand that the user wishes to withdraw from the contract and it shall be deemed terminated. As a consequence of the termination of the contract, all payments received from the User will be refunded, except for the additional costs resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is deemed to be terminated.
However, the User must bear in mind that the transport derived from the termination may have an additional cost that may be passed on to the User.
For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited by the signature of the reception of the order at the agreed delivery address.
The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires ownership of the products when www.levensjewels.com receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time to the full receipt of the amount paid by www.levensjewels.com.
In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and / or provision shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that he/she detects that an error has occurred when entering data necessary to process his/her purchase request on the Website, he/she may modify them by contacting www.levensjewels.com through the contact spaces provided on the Website, and, where appropriate, through those provided to contact customer service, and/or by using the contact details provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal space of connection to the Website.
In any case, the User, before clicking on "Pay", has access to the space, cart, or basket where his purchase requests are recorded and can make modifications.
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.
8. RETURNS, EXCHANGES & WARRANTY
At LEVENS JEWELS, every piece is individually handmade to order by our small team in Barcelona. Each creation requires time, care and craftsmanship, making every order unique.
Returns & Refunds
Because all of our pieces are handmade to order, we do not accept returns or offer refunds for change of mind.
We kindly encourage our customers to carefully review their order before completing their purchase.
Exchanges
We understand that exceptional situations may arise. For this reason, exchange requests are considered on a case-by-case basis.
If you wish to request an exchange, please contact us at hola@levensjewels.com within 10 days of receiving your order, explaining the reason for your request. Any approved exchange must be returned unworn, in its original packaging and in perfect condition.
Unless the exchange is due to our error or a manufacturing defect, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If you receive an incorrect item or your order arrives damaged, please contact us within 7 days of delivery at hola@levensjels.com, including photographs of both the item and the packaging.
Once the issue has been reviewed and confirmed, we will repair or replace the item at no additional cost. Where appropriate, we will provide a prepaid return shipping label.
Warranty
As a consumer, you benefit from the legal guarantees applicable under the laws governing your purchase.
If you believe your item has a manufacturing defect, please contact us as soon as possible at hola@levensjewels.com, including photographs and a description of the issue. We will assess each case individually and, where appropriate, repair or replace the item in accordance with the applicable legal warranty.
Please note that natural variations resulting from the handmade nature of our products are part of their unique character and should not be considered defects.
9. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, www.levensjewels.com accepts no liability for the following losses, regardless of their origin:
-
any losses which are not attributable to any breach by you;
-
business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred);
-
or for any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale and purchase of the products was made between the parties.
Likewise, www.levensjewels.com also limits its liability in the following cases:
-
www.levensjewels.com applies all measures concerning to provide a faithful visualization of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser being used or others of this nature.
-
www.levensjewels.com will act with the maximum diligence in order to make available to the company in charge of the transport of the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for reasons such as strikes, road delays, and in general any other sector-specific, resulting in delays, loss or theft of the product.
-
Technical failures that for fortuitous or other reasons, prevent a normal operation of the service through the Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the availability of the service. www.levensjewels.com puts all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of products, however disclaims liability for causes that are not attributable to him, fortuitous event or force majeure.
-
www.levensjewels.com will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, www.levensjewels.com will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
-
In general, www.levensjewels.com shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e. due to force majeure, and this may include, by way of example but not exhaustive:
-
Strikes, lockouts or other industrial action.
-
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
-
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
-
Impossibility of the use of trains, ships, airplanes, motor transport or other means of transportation, public or private.