At LEVENS JEWELS, every piece is individually handmade to order by our small team in Barcelona. Each creation requires time, care, and craftsmanship, making every order unique.
For this reason, we do not accept returns or offer refunds for change of mind.
Exchanges
We understand that exceptional situations may arise, and for this reason exchange requests are considered on a case-by-case basis.
If you would like to request an exchange, please contact us at hola@levensjewels.com within 10 days of receiving your order, including your order number and the reason for your request.
If an exchange is approved, the item must be returned unworn, in its original packaging, and in perfect condition.
Unless the exchange is due to our error or a manufacturing defect, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If you receive an incorrect item or your order arrives damaged, please contact us within 7 days of delivery at hola@levensjewels.com, including photographs of the item and its packaging.
Once the issue has been reviewed and confirmed, we will repair or replace the item at no additional cost. Where appropriate, we will also provide a prepaid return shipping label.
Order Cancellations
As we begin making each piece shortly after an order is placed, cancellations can only be accepted within 24 hours of purchase.
If you have any questions regarding your order, please contact us at hola@levensjewels.com.
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